iStore 270L Heat Pump Hot Water System
Model PASHW015-270-FL02-R290 · Big families and solar homes chasing fast recovery
iStore · pick your size
What are you replacing?
Fully installed in VIC · rebates already off
No obligation · We reply within one business hour
The maths
Where $1,702 of your price disappears
Three separate VIC incentives stack on this unit when you're replacing a electric storage. We lodge every form — you never chase paperwork or wait on a cheque.
How the rebates workInterest-free loan option too
16 certificates
Depends on the unit you're replacing
Running costs
About $1,244 a year back in your pocket
Based on a four-person Victorian household — roughly 4,500 kWh of water heating a year at 30c/kWh. At a COP of 4.82, this unit only needs about 934 kWh to do the same job. Run it on the timer through the middle of the day and most of that comes off your roof, not the grid.
Got rooftop solar?
Time the heat pump to soak up your daytime output
Every kWh you self-consume is worth 30c instead of the 3c feed-in you'd get for exporting it — that's the solar saving baked into the numbers below.
Your estimated hot water bill
down from $1,350 on an old electric tank
$1,244
Saved per year vs electric
$674
Saved per year vs gas
1.8 yrs
Payback after rebates
3.3 t
CO₂ avoided per year
Over 10 years
$12,444
Estimate only — your actual bill depends on tariff, climate zone, solar system size and how much hot water the household chews through.
Spec sheet
Every number, straight off the data plate
Manufacturer-published figures. Anything we can't verify is shown as a dash rather than guessed.
- Model number
- PASHW015-270-FL02-R290
- Series
- iStore R290 all-in-one
- Tank capacity
- 270 L
- Suits household
- 3–6+ people
- Rated heating capacity
- 3.6 kW
- Compressor power input
- 0.85 kW
- COP
- 4.82 at 20°C air, heating 270 L from 15→60°C
- Sound level
- ≤ 46.6 dB(A) at 1 m (anechoic chamber)
- Backup element
- 1.5 kW
- Rated power / current input
- 3.1 kW · 13 A
- Air volume
- 450 m³/h
- Dimensions
- 640 mm dia × 1956 mm H
- Net weight
- 135 kg
- Height to hot water outlet
- 1194 mm
- Connectivity
- Wi-Fi ready — iStore app control
- Warranty
- 5 yrs comprehensive — parts and labour
- System type
- Monobloc air-source heat pump (all-in-one)
- Refrigerant
- R290 (propane, natural, GWP 3)
- Tank construction
- Glass-lined steel with sacrificial anode
- Heat exchanger
- External wrap-around condenser coil — refrigerant never touches your water
- Compressor
- Single rotary compressor
- Power supply
- 240 V / 50 Hz single phase
- Rated outlet water temperature
- 60°C (tank max 75°C)
- Ambient operating range
- -5°C to 43°C (compressor)
- Operating water pressure
- 0.15–0.7 MPa · max inlet 500 kPa
- Valve set
- 500 kPa PRV · 700 kPa ECV · 850 kPa PTR
- Water connections
- 3/4" FI inlet and outlet
- Ventilation required
- Min. 120 m³ of natural ventilation (e.g. a large double garage)
- Screen
- Backlit LCD with auto screen lock and dual tank temperature readout
- Tank capacity
- 270 L
- Suits household
- 3–6+ people
iStore · Air to Energy
More grunt in the tank, and labour's covered too
The PASHW015-270-FL02-R290 runs R290 natural refrigerant through a condenser coil wrapped around the outside of a glass-lined 270 L tank — so the refrigerant never shares a wall with your drinking water. It puts out 3.6 kW of heat for 0.85 kW in, a COP of about 4.82, which is why it recovers quicker than the 2.0–2.8 kW units it usually gets compared to. Backed by a full 5-year parts and labour warranty.
How you can run it
- Economic heating
- The default and the one you want. Compressor only, no element — the cheapest way to heat a tank. You can still tap the booster manually if you need a quicker recovery.
- Hybrid heating
- Compressor and element together for the fastest recovery. Handy when the in-laws land or someone's run a bath. It flicks itself back to Economic once the target temp is hit.
- Electric element boost
- A one-shot boost on the 1.5 kW element that switches off the moment the target temperature is reached. Available on top of any of the other modes.
- Vacation mode
- Pop in the date you're back and the iStore sits idle while you're away, heating up just in time for the trip home.
- Timer / off-peak
- Two on/off windows a day. Set them over the middle of the day and the unit drinks your rooftop solar, or park them on off-peak tariff overnight.
Warranty
- Glass-lined tankParts and labour · excludes element, thermostat, PTR and anode
- 5 yrs
- RefrigerationParts and labour
- 5 yrs
- Electrical (controller, sensor leads)Parts and labour
- 5 yrs
- Sacrificial anode & PTR valveParts and labour
- 1 yr
- Consumable itemsParts and labour
- 1 yr
Warranty has to be registered with iStore within 6 weeks of install — we lodge it for you on the day so there's nothing for you to chase.
Wrap-around condenser coil
The condenser wraps the outside of the tank rather than sitting in the water, so refrigerant and drinking water never share a wall. It also spreads the heat over a big contact area, which is where the fast recovery comes from.
R290 natural refrigerant
Propane with a global warming potential of 3 — not the R134a used by older units. It also carries heat better, which is why the newer iStore posts a higher COP than the model it replaced.
5-year comprehensive warranty
Tank, refrigeration and electrics are all covered for 5 years parts AND labour — not parts-only like a lot of the market. Register within 6 weeks of install to keep it valid.
Solar soaking built in
Set the two daily timer windows over your solar generation and the tank becomes a cheap thermal battery. iStore reckon on up to 75% off your hot water bill, more again on solar.
Wi-Fi and app control (270L)
The 270L is Wi-Fi ready — temperature, schedules, boost and performance tracking from your phone. The 180L Wi-Fi version is on the way.
Award-winning in Australia
Voted #1 heat pump by ProductReview.com.au buyers five years running, and engineered around Australian water quality and climate conditions.
The iStore range side by side
| Model | Tank | Suits | Heat output | Weight | Size (dia × H) |
|---|---|---|---|---|---|
| PASHW015-270-FL02-R290 | 270 L | 3–6+ people | 3.6 kW | 135 kg | 640 × 1956 mm |
| PASHW008-180LD-NM-R290 | 180 L | 2–4 people | 1.7 kW | 93 kg | 540 × 1956 mm |
Water quality limits for warranty
- Total hardness200 mg/L max
- Total dissolved solids600 mg/L max
- Electrical conductivity850 µS/cm max
- Chloride250 mg/L max
- Magnesium10 mg/L max
- Sodium150 mg/L max
- pH6.5 – 8.5
Melbourne mains water sits comfortably inside these limits. iStore also require a 500 kPa pressure reduction valve on the inlet — a pressure limiting valve won't do, and skipping it voids the tank warranty. We fit one as standard.
Straight talk
Our honest take on iStore
- Full 5-year comprehensive warranty — parts AND labour, not parts only
- 3.6 kW heating output on the 270L, so it recovers quicker than most 2–2.8 kW units
- R290 natural refrigerant with a COP around 4.8 at 20°C
- Wrap-around external condenser — refrigerant never touches your drinking water
- 46.6 dB(A) — mid-pack on noise, so mind the bedroom window
- Heat pump stops at -5°C ambient before the element steps in
- Only two sizes, 180 L and 270 L
- Wi-Fi is on the 270L only; the 180L smart model is still coming
How it happens
From quote to hot water in about a week
Quick chat
Tell us what you're replacing and where it sits. Fixed price back the same day.
Rebate paperwork
We check eligibility and lodge Solar Victoria, STCs and VEECs for you.
Install day
Old unit removed, new one plumbed and wired. Usually done inside a day.
Aftercare
Warranty claims and servicing handled through us — one number to ring.
Owners
What Victorians say
"Swapped our old electric tank. The bill dropped straight away and the crew sorted every rebate form."
Sarah M. · Melbourne
"Reckoned it'd struggle in winter — it doesn't. Water's hot on frosty mornings and you can barely hear it."
James T. · Geelong
"Price was exactly what was quoted. No surprises, rebates applied upfront. Easy."
Priya K. · Ballarat
FAQs
Questions we get asked
Want this one at $2,243 installed?
Send us a couple of details and we'll confirm your rebate eligibility and lock the price in writing. No sales pressure, no obligation.
Fully installed · incl. rebates
$2,243