NeoPower
COP 5.4 and the biggest rebate numbers
Melbourne-based IMACA's Black Shield range — inverter compressor, R290 and a published COP of 5.4 that pulls top-shelf STC and VEEC counts.
5.4
COP
42 dB(A)
Silent mode
7 yrs
Tank warranty
R290 (GWP 3)
Refrigerant
The story
What NeoPower is actually about
NeoPower is the hot water brand of IMACA Pty Ltd, going since 2010 out of Scoresby in Melbourne's east, with thousands of systems installed around the country. Having the head office 40 minutes from most of our jobs makes warranty and parts a far easier conversation than chasing an offshore importer.
The current range is the Black Shield, also badged Heat Pump 2.0. It ditches the old single-speed on-off design for a variable-speed inverter compressor that ramps up and down with what the house is actually drawing — steadier water temperature, less energy wasted and much quieter running.
The headline number is a COP of 5.4: 5.4 kW of heat for every 1 kW of power at 20°C air. That's from the inverter, a microchannel heat exchanger and high-efficiency EC fan motors working together, and it's the reason the Black Shield sits near the top of the published STC and VEEC tables — which means more rebate coming off your quote.
Three sizes: 210L for a couple, 270L for a typical family and 320L for a full house. All run 410 g of R290 natural refrigerant (GWP 3), a matte black ABS shell over an enamel-coated extra-thick carbon steel tank, a colour touch screen, Wi-Fi through the free Smart Life app and Modbus for smart-home integration.
We also stock the Black Diamond, NeoPower's earlier all-in-one. Same Scoresby outfit and the same R290 charge, but a single-speed compressor and a published COP of 4.33 rather than 5.4. Where it hits back is corrosion protection — three anodes instead of the usual one — plus a flat 6 years on all system parts. It comes in 210L, 260L and 315L, and it's the pick if you want the cheaper sticker and don't need the inverter.
Why people pick it
NeoPower standouts
Biggest rebate certificates
18 STCs and 10 VEECs on the metro electric swap for all three sizes — among the highest published figures going.
Inverter, not on-off
Variable-speed compressor matches output to demand, so no wasteful stop-start cycling and steadier hot water.
42 dB silent mode
Quiet enough for a narrow side-of-house run past a bedroom window. Runs 42–48 dB(A) depending on the mode.
Built to sit outside
Matte black ABS shell over an enamel-coated carbon steel tank, IPX4 rated and happy from -7°C to 46°C.
The range
NeoPower models we install in VIC
Prices are installed, with Solar VIC, STC and VEEC rebates already taken off.
Straight talk
Who NeoPower suits — and who it doesn't
Good fit if…
- Families chasing the lowest out-of-pocket after rebates
- Solar homes wanting app scheduling and daytime heating
- Tight side-of-house installs where noise matters
Field pros
- • Published COP of 5.4 — top of the pack, which drives big STC and VEEC counts
- • Variable-speed inverter compressor instead of on-off cycling
- • 7-year tank and 5-year compressor cover, R290 natural refrigerant
- • Colour touch screen, Wi-Fi app control and Modbus smart-home integration
Probably not for you if…
- Alpine sites that regularly drop below -7°C
- Buyers who want a decades-old brand name on the tank
Field cons
- • Labour cover is 2 years unless it's installed under Solar VIC (then 5)
- • Heat pump stops at -7°C ambient before the element steps in
- • Newer 2.0 hardware, so less long-term field history than the legacy names
NeoPower warranty
- 7 years on the tank
- 5 years on the compressor
- 2 years labour — 5 years on Solar Victoria Solar Homes installs
Rebates on NeoPower in VIC
Every unit we list is approved for all three Victorian incentives. We do the paperwork and take it off the price before you pay — no claiming it back later.
$1,000 standard
Solar VIC
~$700
STCs
~$650
VEECs
Weighing up other brands?
Reckon a NeoPower is the one?
Send us your setup and we'll come back with a fixed installed price, rebates already deducted — no pushy follow-ups.